Protect Your Gold:  Tips for Retaining Senior Employees and Engaging Senior Customers.

 

This workshop  is often taught along with “Baby Boomers are Big Spenders: Keep Them Coming Back with Accessible Universal Design“

Part I: Accommodating Older Employees Who Would Never Admit to Having a Disability

Part II:  Serving Older Customers Who Don’t See Themselves as Disabled

Customers buy experiences!

• We discuss tips to keep aging employees comfortable and feeling valued.
• We review sensory issues like sound, temperature, ergonomics, furnishings, lighting, parking, movement breaks, and more that lead to increased productivity through a comfortable supportive environment.
• We discuss pathways of travel, furniture sizes, and restrooms relative to a population that is increasing in physical size.
• We discuss how to create a supportive corporate culture where employees are comfortable revealing their changing physical needs.

We are now scheduling for our 2016/2017 Disability Customer Service  Workshops.  We are available as a Florida Conference Speaker, as well as throughout the US.  All workshops are customizable for our client’s audience.  Please contact us to review your needs.

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