Disability Etiquette: Graciously Handle Potentially Awkward Customer Service Situations.
The Baby Boomers have money to spend but are slowing down from physical changes.The population of people who live with disabilities is 18% of the American population and growing.
Our trainers teach you the culture and special needs of different disabilities including Hearing, Vision, Mobility Impairments, Hidden Disabilities (Learning Disabilities, Autism), as well as the special needs of people who have had the recent onset of a Disability.
- We teach you the tools and techniques for unexpected and occasionally stressful new situations.
- We discuss gracious solutions when important instructions must be followed, when conflicts occur and when clear communication is essential.
- We practice real life examples with appropriate solutions.
- Workshop participants increase their confidence and learn competence to serve the 50+ Senior and people living with disabilities consumer segment.
We are now scheduling for our 2016/2017 Disability Customer Service Workshops. We are available as a Florida Conference Speaker, as well as throughout the US. All workshops are customizable for our client’s audience. Please contact us to review your needs.