Protect Your Gold: Tips for Retaining Senior Employees and Engaging Senior Customers.
This workshop is often taught along with “Baby Boomers are Big Spenders: Keep Them Coming Back with Accessible Universal Design“
Part I: Accommodating Older Employees Who Would Never Admit to Having a Disability
Part II: Serving Older Customers Who Don’t See Themselves as Disabled
Customers buy experiences!
- We discuss tips to keep aging employees comfortable and feeling valued.
- We review sensory issues like sound, temperature, ergonomics, furnishings, lighting, parking, movement breaks, and more that lead to increased productivity through a comfortable supportive environment.
- We discuss pathways of travel, furniture sizes, and restrooms relative to a population that is increasing in physical size.
- We discuss how to create a supportive corporate culture where employees are comfortable revealing their changing physical needs.
We are now scheduling for our 2016/2017 Disability Customer Service Workshops. We are available as a Florida Conference Speaker, as well as throughout the US. All workshops are customizable for our client’s audience. Please contact us to review your needs.
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