Protect Your Gold: Tips for Retaining Senior Employees and Engaging Senior Customers.

Protect Your Gold:  Tips for Retaining Senior Employees and Engaging Senior Customers.

 

Protect Your Gold - Tips for Retaining Senior Employees and Engaging Senior Customers.

This workshop  is often taught along with “Baby Boomers are Big Spenders: Keep Them Coming Back with Accessible Universal Design“

Part I: Accommodating Older Employees Who Would Never Admit to Having a Disability

Part II:  Serving Older Customers Who Don’t See Themselves as Disabled

Customers buy experiences!
  • We discuss tips to keep aging employees comfortable and feeling valued.
  • We review sensory issues like sound, temperature, ergonomics, furnishings, lighting, parking, movement breaks, and more that lead to increased productivity through a comfortable supportive environment.
  • We discuss pathways of travel, furniture sizes, and restrooms relative to a population that is increasing in physical size.
  • We discuss how to create a supportive corporate culture where employees are comfortable revealing their changing physical needs.

We are now scheduling for Senior Housingour 2016/2017 Disability Customer Service  Workshops.  We are available as a Florida Conference Speaker, as well as throughout the US.  All workshops are customizable for our client’s audience.  Please contact us to review your needs.

Looking for more?

Baby Boomers are Big Spenders: Keep Them Coming Back with Accessible Universal Design Florida Accessible Parking - Does Your parking Lot meet both the 2012 Florida Accessibility Code and the 2010 ADA? Disability Customer Service Workshop