ADA Expert Team
We are team builders. Disability Smart Solutions has the knowledge, innovation, imagination and collaborative partners to create successful accessible business solutions. We are ADA Experts in identifying architectural barriers and engaging consumers.
[email protected] 407-310-3663
Susan P. Berry, Founder & ADA Expert
Susan Berry, ASID is a highly respected award-winning Central Florida designer and speaker who believes that people of all abilities should enjoy their experience in all buildings.
With 30 plus years in the Florida building design industry and an education in Architecture and Planning, she officially launched Disability Smart Solutions in 2014. Susan is and ADA expert, currently a professional member of ASID – the American Society of Interior Designers, NCIDQ – National Council of Interior Design Qualified, NCBDC – National Council of Building Design Certified, a member of WIC/AIA- Women in Architecture, and an International Code Council, Certified Accessibility Inspector. (Note: waiting on certificate, not mandated.)
During her design career, Susan has concentrated on resort, restaurant, historical, luxury residential and hospitality projects. She was an integral design team member on several accessible projects including Give Kids the World, Ronald McDonald Houses, Disney’s EPCOT Braille way finding system, many Senior Housing 55+ Communities and ADA surveys for Victoria’s Secret. Susan also had the incredible opportunity to study with His Royal Highness Prince Charles’s Foundation for Building Community in New Orleans.
Although Susan’s designs have been featured in The New York Times, The Orlando Sentinel, Residential Architect Magazine, Florida Design, Kitchen & Bath Magazine and Southern Accents; spending a few months in a wheelchair, parenting a deaf teenager with a service dog and taking care of a parent with decreasing mobility, created a 1st hand awareness of architectural barriers. Susan knows how to make buildings work for people of all abilities.
Through ADA inspections, remediation action plans, project management and post-remediation inspections, Susan friendly and 100% ADA compliant.
Susan’s mantra is “Imagine, Innovate, and Include.”
Tom Berry, Customer Service Specialist, and ADA Inspector
Customer Service Trainer
Tom Berry is a 30-year government customer service employee with an impeccable record. He enjoys studying law and photographing Florida’s architecture. Tom is working on his ADA Coordinator Certification. He is an ADA expert in customer service.
Tom is an articulate public speaker and prolific writer, who enjoys writing current event articles for blogs and news articles. He is currently co-writing “Disability Smart Solutions Customer Service” curriculum and “101 Tips for Engaging Seniors and Consumers with Disabilities for the Hospitality Industry.”
As the husband of a designer, the adoptive father of a deaf special-needs teen and the son-in-law of a wheelchair-bound woman with dementia, he learned firsthand the un-pleasantries of architectural barriers, inaccessible buildings, and uneducated business staff.
He looks forward to influencing businesses to train their staff for sensitive disability customer service and awareness of ADA Law so that all customers are comfortable in all businesses.
He knows that a business only gets one chance to make a great impression and gain a loyal customer. As a customer service specialist, he teaches socially responsible businesses how to enhance the guest experience.
Gisele Veilleux, Social Media Specialist
Gisele Veilleux is the founder of The Dog Liberator, one of the “Top 10 America’s Great Non-Profits” for 2014. TDL re-homed over 800 adoptable dogs in 5 years from a home-based business with virtual foster families. Giselle utilizes her 25+ years of business experience in sales, marketing, order processing, customer service experience, and technical writing with her love of photography to create a successful socially conscious business.
Gisele has a passion for re-homing deaf and blind dogs. She also seeks out dogs that are trainable as service and companion animals. Many TDL dogs are now service dogs to children with autism and veterans with PTSD. Gisele began parenting her blind wheelchair bound stepdaughter with Cerebral Palsy when Ashley was only 5 years old. As a proactive parent, she took her daughter to restaurants, beaches, resorts and theme parks. She advocated in schools at her daughters IEPS and advised other parents on how to get the services their children deserved. She recognized how strong of a role their boarder collie played in Ashley’s life. Ashley is now a healthy 30-year-old living in an assisted family group home.
With her deep understanding and passion for people with disabilities and service dogs, Gisele offers her insights to Disability Smart Solutions and our customers and an ADA expert from the consumer point of view.
