Susan Berry, Access Consultant, Disability Smart Solutions, Florida ADA Consultant

ADA Surveys and Training

Facility Accessibility Surveys for ADA Compliance

ADA Accessibility Audits Customized compliance reports including photos, measurements, solutions and resources per the 2010 ADA Standards for Accessible Design, the 1991 ADA Standards for Accessible Design, and the 2012 Florida Accessibility Code for Building Construction.

Please contact us with information about your property. We will provide a detailed cost estimate for the services required. Services are available throughout the Southeastern USA.

ADA Speaking Topics

Customer Service Training Courses

Please contact us for custom solutions. Susan 407-310-3663

Disabled Customers are Big business. Keep them coming back with accessible customer service.

Baby Boomers are Big Spenders: Keep Them Coming Back with Accessible Universal Design.

ADA Service Dog Laws: A customer service approach to identifying Fake Service Dogs.

Architectural Barriers Workshops

Tom Berry, ADA Consultant. ADA Inspector in a non compliant public restroom. Inspections for ADA Compliance.

What’s Your Plan? 3 parts to ADA Accessibility: Assessment, Barrier Removal, and Transition Planning. Teams

Accessibility Bloopers for Architects, Builders and interior Designers.

Accessibility Bloopers for Facilities Managers.

Workshops for Main Street Cities & Downtown Development Teams

Accessibility: The Good, The Bad and The Ugly in America’s Home Towns.

Disability Smart Solutions. An ADA Consulting Company.

Susan: 407-310-3663 [email protected]

Disability Smart Solutions is located in the Orlando, Florida area. Accessibility Inspection Services and ADA and Accessibility Workshops are available throughout Florida and the USA.

Disability Smart Solutions is committed to working with organizations and companies who believe in diversity and social inclusion. We are an ADA Accessibility consulting company providing resources to businesses that serve the unique needs of both the 50+ aging population and people living with disabilities.

Disability Smart Solutions focuses on architectural barriers and attitude barriers in the Resort, Retail, Lodging, Restaurant, Hospitality, Historical, Commercial Office, City and Community markets.

Our goal is to make every business safer, more user-friendly and 100% ADA compliant.

Please contact us to discuss your project, train your team or speak at your event . [email protected] or call Susan directly at 407-310-3663

Blog Posts

Real Estate Due Diligence: Three Tiers of Accessibility Reports

January 4, 2017

Solving Accessibility Barriers on Mainstreet

January 1, 2017

ADA Accessible Parking in Florida

December 21, 2016

Accessible Path Fail: ADA Design and Construction Bloopers

October 21, 2016

Is Parallel Parking Accessible? Accessible New Urbanism

September 21, 2016

Accessible Main Street Solutions. WalkAble Cities.

September 21, 2016

Service Dog ADA Laws can BITE!

September 21, 2016

ADA Beach Pier, Can’t move the sand!

September 21, 2016

Disability Etiquette: Graciously Handle Potentially Awkward Customer Service Situations.

September 13, 2016

Protect Your Gold: Tips for Retaining Senior Employees and Engaging Senior Customers.

September 13, 2016

Baby Boomers are Big Spenders: Keep Them Coming Back with Accessible Universal Design.

September 13, 2016

Florida Accessible Parking : More Rules Than ADA

September 11, 2016

ADA Service Animal Law Workshop

September 9, 2016

Disability Customer Service Workshop

September 9, 2016

The Buying Power of People with Disabilities

July 9, 2015

A Safe Accessible Business Matters

July 7, 2015

Increase Your Bottom Line: Engage ALL Ability Consumers

December 21, 2014

Disabled Customers: Country

November 18, 2014

GKTW: Utimate Accessible Resort

November 16, 2014

ADA accessible Mirror: FAIL

November 15, 2014

PTSD Service Dogs, Life Savers

November 15, 2014

Universal Design or ADA?

October 8, 2014

Top 10 ADA Access Violations

October 8, 2014

Accessible Restroom Coat Hook, FAIL

October 7, 2014

Healing, Hydroponics and the Homeless, Accessible Garden

August 11, 2014

The Disabled Hotel Guest in a Non-Accessible Room

August 10, 2014

Disability Courtesy, 40 Tips

June 18, 2014

100 Business Tips to Drive Disabled Consumer Loyalty

June 16, 2014

Customer Service for Disabled Consumers, 23 Excellent Tips

June 16, 2014

Universal Design, Tips for Aging In Place in Your Own Home

June 15, 2014

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https://www.facebook.com/DisabilitySmartSolutions/ Susan Berry, Access Consultant, Disability Smart Solutions, Florida ADA Consultant. Standing in front of a picnic table in an accessible parking space and pointing at the ADA parking sign penalty.

Representative Clients

Hilton. Resort Certificate of Compliance Reports for remodeling an existing facility. Architectural plan reviews. Interior Design specification reviews. Post Construction Accessibility Inspections. Signage Consulting.

Celebration, FL:
Multi-family and Community Development Client:
Tier 3, Property Condition Report, Post Construction Accessibly Survey for 2010 ADA and 2012 Florida Accessibility Code. Recreational Facilities.

Holiday Inn, Existing Facility ADA Compliance Inspection Report. Tier 3 Property Condition Report

Accessibility Team Building. ADA Downtown Walking Tour.
Accessible Community Development Report. Keynote Speaker

Best Western, ADA Investigation report and compliance recommendations for an older multi-unit property in current ADA litigation.

Publix, ADA Accessible Parking Lots

Taco Bell, ADA Post Construction Compliance Reports for New Construction.

ADA Consultant, Access Consultant, ADA inspections, Florida Accessibility Code Audits

CONTACT NOW

Susan: 407-310-3663 [email protected]

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ICC International Code Council Certified Accessibility inspector and Plans Examiner, Susan P. Berry

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Susan P. Berry, ADA Consultant and CEO

Susan P. Berry, NCIDQ, ACTCP is a designer and Certified ADA Coordinator who is passionate about accessible buildings and places.

With over 35 years as an architectural designer and project manager for Hospitality, Resorts, Lodging, Hotels, Timeshares, Restaurant, Retail, Office, Multi-family Housing, Senior Living, Theme Park, Urban Planning, and Historical Preservation projects, Susan Berry understands construction and the bottom line.

While parenting a special needs teenager and caring for an elderly parent, she learned the harsh realities of all-ability customer service and architectural barriers to access.

Susan knows that it's one thing to explore a building as an able young person, but it's another to shop, dine, visit the doctor, or vacation as a person living with a disability. Mobility, comprehension, perception, hearing and sight can change in a split second.

Susan believes that exemplary customer service and ease-of-use in Places of Accommodation are key to creating long-term productive employees and life-long happy customers.

Susan established Disability Smart Solutions to provide ADA Consulting for Architectural Barriers.

Services include ADA Reports, ADA Inspections, ADA Architectural Plan Reviews, and Business Training.

Please call or text Susan directly, anytime, to discuss your businesses accessibility needs.
407-310-3663
[email protected]

Tom Berry, ADA Inspector, ADA Speaker, and Accessible Customer Service Trainer

Tom Berry is an ADA Inspector for Architectural Barriers. Toms background includes 30 plus years in private security and government customer service.

Tom Berry is the perfect trainer to work with business owners, facility managers and staff.

He quickly gets to the point providing specific information for businesses to improve accessibility and protect their facilities, employees and customers.

Toms favorite speaking topics include "Accessible Customer Service," "An Accessible Facility is a Safer Facility," and "Service Dog Laws: Understanding the Rights of the Business Owner."

Tom makes learning about ADA fun!
Memory point presentations include his interactive games "Canines in the Casio" and "Spot the Service Animal."
Please call or text: 407-310-3663

Serge, Service Dog, ADA store tester, and Party Animal

Serge, a Belgian Malinois, is a trained PTSD psychological support service dog and canine good citizen. He is not an emotional support dog. He is semi-retired.

Serge is a perfectly mannered gentleman who enjoys consistent training in crowds and public situations.

He is keenly aware of his surroundings, with a constant focus on his handler. and potential surrounding danger.

Serge works in a loose collar with lead, so that he can slip his collar and move away from potential danger, when his handler doesn't respond to his tugs.

Serge's Search and Rescue training identified him as an acute scent dog. He prefers blood sugar detection over cadavers, so his second service is diabetes blood sugar support.

Always aware of his handlers physical stance, strong man Serge's 3rd service is balance support and assisting in a fall.

Serge also knows how to find help when needed. He will only bark in public when calling for help.

Serge stars in our "Spot the Service Dog" presentation, where we explain the differences between Services Dogs and Emotional Support Animals. We also teach good customer service techniques for addressing dos in businesses.

Serge wants everyone to know the legal rules for Places of Public Accommodation:

1. Businesses may not legally require a service dog to wear a vest. A service dog vest is simply a uniform. Often visually impaired or hearing impaired people want the public to know their disability, so a service dog vest is a tool. With the Florida heat, there is no reason for Serge to wear a vest.

2. Businesses may not legally request service dog papers. The Department of Justice and the ADA do not acknowledge any "Service Dog Certificates or papers" for Places of Places Accommodation. Papers are often required for long-term housing and transportation under a different ADA title law. They are not required for lodging, restaurants, or businesses.

The ADA only allows businesses to ask two legal questions. That's ALL!

1. Is the service animal required because of a disability?
2. What work or task has the service animal been trained to perform?

A business may ask any animal, including a Service Dog, to leave their facility for bad behavior including approaching other guests; uncontrolled barking (a bark may be a message to the handler or request for help); aggressive behavior; getting on furniture; not housebroken; or poor hygiene.

Call Susan to schedule a Service Dog seminar or employee service dog testing for your business. 407-310-3663

What is the ADA?

The Americans with Disabilities Act (ADA) gives civil rights protections to individuals with disabilities that are like those provided to individuals on the basis of race, sex, national origin, and religion.

The ADA guarantees equal opportunity for individuals with disabilities in employment, public accommodations, transportation, State and local government services and telecommunications.