Tag Archives: 2010 ADA Standards for Accessible Design

Access FAIL! Accessible Parking, YES: Accessible Aisle, YES: Accessible Route, NO!!

As an ADA Inspector for architectural barriers, the new construction BLOOPERS never cease to amaze me! Here’s a new 12′ wide accessible parking space with the required access aisle, correct location, and correct signage; yet no ACCESS ROUTE to the Hotel SIDEWALK!

By ADA law, the disabled person parking here should be able to access the hotel entry without having to cross traffic or travel behind any other parked vehicles. Rolling out into the traffic lane, around the planter, and through the portico is not the solution! The ramp down to the driveway pavement is on the other side of the palm tree planter. SAFETY is a key component to the ADA Standard.

SOLUTION: At no additional cost, the sidewalk could have been designed to ramp down from both sides to a flat landing to meet the access aisle.

ADA Accessible car parking space with an access aisle leading to a curb ramp at the sidewalk

A curb stop to prevent parked cars from encroaching the sidewalk prevents cars from encroaching an accessible sidewalk are not required, however, they prevent cars from pulling forward and blocking the sidewalk.

If you have any ADA BLOOPERS, please share! For any ADA Access questions, feel free to call. Susan’s cell, 407-310-3663

Accessible Business, ADA, ADA Compliance, ADA Workshop Topic, Americans with Disabilities Act, Conference Speaker Diversity, Customer Service, Customer Service Workshop, Disability Awareness Workshop, Disability Friendly Business, Disabled Consumers, Disabled Customers, Keynote Speaker, Orlando Speaker, PTSD Service Dogs

ADA Service Animal Law Workshop

September 9, 2016 Susan Berry

ADA Service Animal Law, Stay out of the Doghouse, Workshop

All businesses must allow Service Dogs. It’s the Law.

Know ADA Service Animal Law. ADA Service Animals are allowed in businesses. The only place an ADA Service Dog may be denied access is in certain medical clean room environments. Every day we hear news stories of business owners believing that they have the right to question and deny access to their facility to people with service dogs as a “property right.”

We created our “ADA Service Animal Law, Stay out of the Doghouse, Workshop” to dispel the myths.

There are many myths about training certifications, Dog I.D.’s, therapy snakes, and service parrots.

We hear the term PTSD thrown around in the media and many have misconceptions of how this disease, defined by a group of symptoms, impacts the ability for many people to interact in social settings the same way they did before they experienced a life-changing trauma.

When hospitality and restaurant employees deny people access with their service dog, it not only breaks judicial law and carries a steep fine, but it also negatively impacts the person.

How to dispel the myths and focus on the ADA Service Animal facts.
We provide customer service tools for successful interactions with Service Dog users and how to turn them into loyal customers.
Know the only two questions that a business may legally ask a person with an ADA Service Animal.
Know the legal difference and rights between ADA Service Dogs and Emotional Support Animals.
Understanding PTSD: The Role of a PTSD Service Dog and the LAW.
Review all of the symptoms of PTSD and how they impact may impact a person’s daily life.
With the right tools, a business can engage consumers with service dogs, increase their bottom line and avoid costly judicial discrimination lawsuits.
A Service Dog is available as a trainer at this workshop..

This is an excellent ADA training workshop for Owners, Key Staff, Facilities Managers, Risk Managers and Operations Managers.

We are now scheduling for our 2017 Architectural Barriers ADA Workshops. Please contact us to review your event requirements. Please review our page Speaker and Workshop Fees for information on the different types of speaking engagements offered and a list of bonus items for meeting planners. All of our topics may be customized for your individual event. Speaker and Workshop Fees

Disability Customer Service Workshop

September 9, 2016 Susan Berry

Disability Customer Service Workshop, Increase Your Bottom Line By Engaging ALL Ability Consumers.

Great disability customer service is essential for ALL businesses. Our Disability Customer Service Workshop is geared to all service provider, with the objective of increasing customer satisfaction and avoiding situations that lead to ADA discrimination litigation.

The most common words I hear from Clients during ADA Compliance inspections is “we never see people with wheelchairs at our business.” That is because only 5% of the disabled population are wheelchair users. 20% of Americans have a disability. That number is much higher in Florida between an aging population and tourism.

We never know about a persons physical and mental abilities or disabilities just by looking at them. Excellent customer service for everyone is key to a successful business.

Disability Customer Service Workshop LEARNING POINTS

69.6 billion people in America, 28.7% of families have at least one member with a disability.
People with disabilities constitute our nation’s largest minority group,
How great disability customer service engages and retains consumers who live with different types of disabilities.
Discuss communications skills, customer service, disability etiquette and how to avoid unintentional discrimination.
Dispel assumptions about the aging baby Boomer population.
Practice different situations and discuss different ethical questions,.
Common situations that lead to ADA accessibility discrimination litigation.
How the built environment impacts different disabilities.
Discuss range of motion and sensory impact o the built environment.
Communication skills when engaging a customer we believe has a disability.
How ADA ramps, parking, restrooms, signage, and other architectural tools impact different disabilities.
Proper etiquette for Service Dogs.