ADA Service Animal Law, Stay out of the Doghouse, Workshop
All businesses must allow Service Dogs. It’s the Law.
Know ADA Service Animal Law. ADA Service Animals are allowed in businesses. The only place an ADA Service Dog may be denied access is in certain medical clean room environments. Every day we hear news stories of business owners believing that they have the right to question and deny access to their facility to people with service dogs as a “property right.”
We created our “ADA Service Animal Law, Stay out of the Doghouse, Workshop” to dispel the myths.
There are many myths about training certifications, Dog I.D.’s, therapy snakes, and service parrots.
We hear the term PTSD thrown around in the media and many have misconceptions of how this disease, defined by a group of symptoms, impacts the ability for many people to interact in social settings the same way they did before they experienced a life-changing trauma.
When hospitality and restaurant employees deny people access with their service dog, it not only breaks judicial law and carries a steep fine, but it also negatively impacts the person.
How to dispel the myths and focus on the ADA Service Animal facts.
We provide customer service tools for successful interactions with Service Dog users and how to turn them into loyal customers.
Know the only two questions that a business may legally ask a person with an ADA Service Animal.
Know the legal difference and rights between ADA Service Dogs and Emotional Support Animals.
Understanding PTSD: The Role of a PTSD Service Dog and the LAW.
Review all of the symptoms of PTSD and how they impact may impact a person’s daily life.
With the right tools, a business can engage consumers with service dogs, increase their bottom line and avoid costly judicial discrimination lawsuits.
A Service Dog is available as a trainer at this workshop..
This is an excellent ADA training workshop for Owners, Key Staff, Facilities Managers, Risk Managers and Operations Managers.
Disability Customer Service Workshop, Increase Your Bottom Line By Engaging ALL Ability Consumers.
Great disability customer service is essential for ALL businesses. Our Disability Customer Service Workshop is geared to all service provider, with the objective of increasing customer satisfaction and avoiding situations that lead to ADA discrimination litigation.
The most common words I hear from Clients during ADA Compliance inspections is “we never see people with wheelchairs at our business.” That is because only 5% of the disabled population are wheelchair users. 20% of Americans have a disability. That number is much higher in Florida between an aging population and tourism.
We never know about a persons physical and mental abilities or disabilities just by looking at them. Excellent customer service for everyone is key to a successful business.
Disability Customer Service Workshop LEARNING POINTS
69.6 billion people in America, 28.7% of families have at least one member with a disability.
People with disabilities constitute our nation’s largest minority group,
How great disability customer service engages and retains consumers who live with different types of disabilities.
Discuss communications skills, customer service, disability etiquette and how to avoid unintentional discrimination.
Dispel assumptions about the aging baby Boomer population.
Practice different situations and discuss different ethical questions,.
Common situations that lead to ADA accessibility discrimination litigation.
How the built environment impacts different disabilities.
Discuss range of motion and sensory impact o the built environment.
Communication skills when engaging a customer we believe has a disability.
How ADA ramps, parking, restrooms, signage, and other architectural tools impact different disabilities.
Proper etiquette for Service Dogs.
This is an excellent ADA training workshop for Owners, Key Staff, Facilities Managers, Risk Managers and Operations Managers.
Grow your Business: The Buying Power of Seniors and People with Disabilities
Please join us in Kalamazoo, Michigan for our Keynote address celebrating the 25 Year Anniversary of the ADA with the Disability Network of Southwest Michigan . We talk about the buying power of people with disabilities and what businesses can do to engage this growing demographic of consumers. Please contact us if you would like us to deliver this topic at your event.
LOCATION: Radisson Plaza Hotel | 100 West Michigan Ave., Kalamazoo DATE: August 6, 2015 TIME: 4:30 – 6:30 p.m. – networking, hors d’oeuvres, cash bar and presentation REGISTRATION: This event is free, however, we ask that your register in advance. REGISTER
Susan Berry of Disabilities Smart Solutions will present on the economic advantages of businesses and communities being fully accessible. Join us to learn where customer service, accessibility and economic development intersect.
This event is supported by The Jim Gilmore, Jr. Foundation.
This event is funded in part by the ADA Michigan, an affiliate of the Great Lakes ADA Center, through grant H133A110029 from the National Institute on Disability Rehabilitation and Research (NIDRR).
PTSD Service Dogs can save a person’s life! There are waiting lists of 2 to 3.5 years for disabled veterans who need a trained PTSD Service Dog. Why?
I have served on the Board of Directors of The Dog Liberator since it’s inception. The Dog Liberator is a non-profit organization dedicated to rescuing homeless and abandoned dogs, primarily dogs from high-kill shelters and owners who can no longer care for them. By working with committed volunteers, local veterinarians, trainers, and foster homes, TDL has been able to rescue hundreds of dogs every year. From June of 2009 to date, TDL has rescued, rehabilitated, spay/neutered, and re-homed over 700 dogs throughout the Southeast. The adopted dogs have gone on to lives as service dogs, working dogs, and pets.
Last week a person contacted The Dog Liberator requesting assistance in re-homing a fully trained PTSD and seizure alert German Shepherd, whose owner had passed away. The dog’s guardian will assist in selecting the new owner who most closely meets the dog’s needs.
The transition will include a foster period and training with a professional service dog trainer.
On Veteran’s Day, the dog was posted to Facebook. The post received over 250 shares and over 90,000 views. By the next day, more than 40 people had contacted The Dog Liberator wanting the dog. Many of the stories were heartbreaking.
We were surprised by how many people assumed that any “Service Dog” could perform “ANY” service.
We were surprised by people who did not understand that they would need to work with a professional trainer to see if this Service Dog was a fit for them and to ensure that they were properly engaging with the dog and his abilities.
We were surprised by how many people did not realize that there are many different facets to PTSD and that individual Service Dogs are trained for specific tasks for specific people.
Several inquiries were identified as people who had the intention of selling the dog for a high profit. The outpouring of attention brought the overwhelming need for trained Alert PTSD Service Dogs to the forefront. None of us had any idea how difficult it is for disabled veterans and people living with PTSD and/or brain injuries too quickly and inexpensively acquire a trained Alert PTSD Service Dog. We witnessed first hand a lot of misinformation
The most heartbreaking story came from an out of state veteran who works with other veterans with PTSD and brain injuries.
He confirmed that there is a 2 year to 3.5 plus year waiting period for trained PTSD Service Dogs in his state.
He told us that in his county alone, 22 veterans with PTSD and/or brain injuries committed suicide last year and 17 veterans so far in 2014 have committed suicide. I choke back tears just writing this and thinking of these selfless individuals who served our country and now suffer alone.
We spoke to another disabled veteran in Wisconsin with PTSD. She told us that her wait was much shorter and her fees much lower. Her service dog is a seizure alert, heart attack alert and PTSD dog who carries her medications and instructions. Once she was introduced to her breeder, her interactions with her puppy began at birth. As soon as the puppy was old enough to leave his mother, they participated in a weekly training session at her own home for 10 months. She didn’t discuss the fees but told me that the total was significantly less than mentioned above. The key to her training was having the puppy sleep on her heart from the day he was born. Dogs quickly clue into their person’s body signals.
How do we get more PTSD Service Dogs trained quickly and into these Veterans homes?
Our disabled veteran friend in Wisconsin told me that in her state the prisoners train abandoned dogs from the animal shelters as PTSD and Alert Service Dogs. They have a work program that is coordinated with the local Veterans organization. The prisoners enjoy the interaction with their dogs and know that their work will make the difference in a veteran’s life. By minimizing training fees, they can train the services dogs quickly and at a lower cost. It sounds like a win-win program that should be duplicated across the country. How does that happen?
Suicide Rates Among Veterans
Per CNN September 2013 article.
(CNN) — Every day, 22 veterans take their own lives. That’s a suicide every 65 minutes. As shocking as the number is, it may actually be higher.
Nearly one in five suicides nationally is a veteran, even though veterans make up about 10% of the U.S. population.
“There’s probably a tidal wave of suicides coming,” says Brian Kinsella, an Iraq war veteran who started Stop Soldier Suicide, a nonprofit group that works to raise awareness of suicide. Between October 2006 and June 2013, the Veterans Crisis Line received more than 890,000 calls. That number does not include chats and texts.
Per our Wisconsin disabled veteran friend, she believes that many veteran suicides are related to changes in medications, difficulty getting medical services, cutbacks in pain medications, living with extreme physical pain, feeling abandoned and a feeling of “hopelessness.”
What is PTSD, Post Traumatic Stress Disorder?
Post-traumatic stress disorder (PTSD) is a debilitating anxiety disorder that occurs after experiencing or witnessing a traumatic event that involves either a real or perceived threat of injury or death. In the old days, veterans referred to it as “shell shock.”
PTSD sufferers have a heightened sense of danger and impending doom. Their natural “fight or flight response” is damaged, causing them to feel stressed or fearful even in safe situations.
Many disabled veterans with PTSD experience:
flashbacks, in which it feels as if the event is occurring over and over
intrusive, vivid memories of the event
frequent nightmares about the event
mental or physical discomfort when reminded of the event
detachment from or lack of interest in daily activities
amnesia (memory loss) about the actual event
inability to express feelings
avoidance of people or situations that are reminders of the event
Lumigrids are a great example of a product that solves a problem that young able-bodied people often don’t think about. The small mounted grid light projects a path on the ground ahead showing the location of any uneven surfaces. This example of a universal design tool shows a man riding a bicycle at night. The light becomes an accessibility product when mounted to the front of a walker or wheelchair. The grid can aid people with limited visibility or create a safe path to follow at night. Inventions and ideas like this that might have initially been invented for military use, are part of Universal design.
Universal Design recognizes a wider spectrum of abilities, to create things that are easier for everyone to use.
Universal Design includes the full spectrum of human motion.
Universal Design applies to any product that ranging from appliances to cars, to door handles, to hair brushes, to smartphones.
Universal Design applies to any type of architecture, including homes, public and commercial buildings.
Universal Design for homes helps older adults with Aging In Place products and spaces that are easier and safer to use.
Universal Design for housing, provides accessible design standards that are not included in CODE. Universal Design can apply to the community at large through urban planning, public transit, and New Urbanism.
What is the difference between Universal Design and the Americans with Disabilities Act?