Category Archives: Customer Service Workshop

Accessible Business, ADA, ADA Compliance, ADA Workshop Topic, Americans with Disabilities Act, Conference Speaker Diversity, Customer Service, Customer Service Workshop, Disability Awareness Workshop, Disability Friendly Business, Disabled Consumers, Disabled Customers, Keynote Speaker, Orlando Speaker, PTSD Service Dogs

ADA Service Animal Law Workshop

ADA Service Animal Law, Stay out of the Doghouse, Workshop

ADA Service Animal Law Workshop

All businesses must allow Service Dogs. It’s the Law.

Know ADA Service Animal Law.  ADA Service Animals are allowed in businesses.  The only place an ADA Service Dog may be denied access is in certain medical clean room environments.  Every day we hear news stories of business owners believing that they have the right to question and deny access to their facility to people with service dogs as a “property right.”

We created our “ADA Service Animal Law, Stay out of the Doghouse, Workshop”  to dispel the myths.

There are many myths about training certifications, Dog I.D.’s, therapy snakes, and service parrots.

We hear the term PTSD thrown around in the media and many have misconceptions of how this disease, defined by a group of symptoms, impacts the ability for many people to interact in social settings the same way they did before they experienced a  life-changing trauma.

When hospitality and restaurant employees deny people access with their service dog, it not only breaks judicial law and carries a steep fine, but it also negatively impacts the person.

  • How to dispel the myths and focus on the ADA Service Animal facts.
  • We provide customer service tools for successful interactions with Service Dog users and how to turn them into loyal customers.
  • Know the only two questions that a business may legally ask a person with an ADA Service Animal.
  • Know the  legal  difference and rights between ADA Service Dogs and Emotional Support Animals.
  • Understanding PTSD: The Role of a PTSD Service Dog and the LAW.
  • Review all of the symptoms of PTSD and how they impact  may impact a person’s daily life.
  • With the right tools, a business can engage consumers with service dogs, increase their bottom line and avoid costly judicial discrimination lawsuits.
  •  A Service Dog is available as a trainer at this workshop..

This is an excellent ADA training workshop for Owners, Key Staff, Facilities Managers, Risk Managers and Operations Managers.

We are now scheduling for our 2017 Architectural Barriers ADA Workshops.  Please contact us to review your event requirements.  Please review our page Speaker and Workshop Fees for information on the different types of speaking engagements offered and a list of bonus items for meeting planners.  All of our topics may be customized for your individual event. Speaker and Workshop Fees

 

Accessible Business, ADA, ADA Compliance, ADA Workshop Topic, Americans with Disabilities Act, Conference Speaker Diversity, Customer Service, Customer Service Workshop, Disability Awareness Workshop, Disability Friendly Business, Disabled Consumers, Disabled Customers, Keynote Speaker, Orlando Speaker, Senior Consumers, Uncategorized

Disability Customer Service Workshop

Disability Customer Service Workshop, Increase Your Bottom Line By Engaging ALL Ability Consumers.

Disability Customer Service Workshop

Great disability customer service is essential for ALL businesses.  Our Disability Customer Service Workshop is geared to all service provider, with the objective of increasing customer satisfaction and avoiding situations that lead to ADA discrimination litigation.

The most common words I hear from Clients during ADA Compliance inspections is “we never see people with wheelchairs at our business.”  That is because only 5% of the disabled population are wheelchair users. 20% of Americans have a disability.  That number is much higher in Florida between an aging population and tourism.

We never know about a persons physical and mental abilities or disabilities just by looking at them.  Excellent customer service for everyone is key to a successful business.

Disability Customer Service Workshop LEARNING POINTS

  • 69.6 billion people in America,  28.7% of families have at least one member with a disability.
  • People with disabilities constitute our nation’s largest minority group,
  • How great disability customer service engages  and retains consumers who live with different types of disabilities.
  • Discuss communications skills, customer service, disability etiquette and how to avoid unintentional discrimination. 
  • Dispel assumptions about the aging baby Boomer population.
  • Practice different situations and discuss different ethical questions,.
  • Common situations that lead to ADA accessibility discrimination litigation.
  • How the built environment impacts different disabilities.
  • Discuss range of motion and sensory impact o the built environment.
  • Communication skills when engaging a customer we believe has a disability.
  • How  ADA ramps, parking, restrooms, signage, and other architectural tools impact different disabilities.
  • Proper etiquette for Service Dogs.

This is an excellent ADA training workshop for Owners, Key Staff, Facilities Managers, Risk Managers and Operations Managers.

We are now scheduling for our 2017 Architectural Barriers ADA Workshops.  Please contact us to review your event requirements.  Please review our page Speaker and Workshop Fees for information on the different types of speaking engagements offered and a list of bonus items for meeting planners.  All of our topics may be customized for your individual event.

Disability Customer Service Workshop
Disability Customer Service Workshop

 

Conference Speaker Diversity, Customer Service Workshop, Disability Awareness Workshop, Keynote Speaker, Senior Consumers

Increase Your Bottom Line: Engage ALL Ability Consumers

Increase Your Bottom Line: Engage ALL Ability Consumers

Cheers!

People who live with disabilities enjoy restaurants, bars, casinos, museums, recreational facilities, travel, and shopping just like everyone else.  Our training workshop teaches businesses techniques to Engage all ability consumers.

Disability Smart Solutions provides  highly interactive presentations focus on building and retaining new business, increasing loyalty, diversity, excellent customer service,  and empowering employees to welcome senior customers and consumers living with disabilities.  “Increase Your Bottom Line By Engaging All Ability Consumers” is one of our most popular speaking topics for 2015. Meeting planners can find all of our Workshop topics, speaker fees and type of presentations by following the links.  We offer many bonus items to add marketing value for meeting planners. Please contact us.

Did you know that only 5% of people who live with a disability are wheelchair users?

When improperly trained  employees make assumptions because of a person’s physical  appearance that may result in an ADA discrimination situation.  Smart people might look different and people who appear “perfectly healthy” might live with hidden disabilities.  We never know about a person’s physical and mental abilities or disabilities  just by looking at them.  Excellent customer service for everyone is key to a successful business.

Do you know that of the 69.6 billion people in America,  28.7% of families have at least one member with a disability?

Do you know that people with disabilities constitute our nation’s largest minority group and they are the only group that anyone could become a member of at any time?

  •  This training demonstrates ways to engage  and retain consumers who live with different types of disabilities.
  • We discuss communications skills, customer service, disability etiquette and how to avoid unintentional discrimination. 
  • We dispel assumptions about the aging baby Boomer population.
  • We practice different situations and discuss different ethical questions in this seminar.
  • We discuss common situations that lead to ADA accessibility discrimination litigation.
  • Participants gain the tools to understand different disabilities and how to engage loyal customers.
  • Participants learn the financial power of 50+ Seniors and people who live with disabilities.

We are now scheduling for our 2015 workshops.  All workshops are customizable for our client’s audience.  Please contact us to review your needs and get on our schedule.