Category Archives: Senior Consumers

Accessible Business, ADA, ADA Compliance, ADA Workshop Topic, Americans with Disabilities Act, Conference Speaker Diversity, Customer Service, Customer Service Workshop, Disability Awareness Workshop, Disability Friendly Business, Disabled Consumers, Disabled Customers, Keynote Speaker, Orlando Speaker, Senior Consumers, Uncategorized

Disability Customer Service Workshop

Disability Customer Service Workshop, Increase Your Bottom Line By Engaging ALL Ability Consumers.

Disability Customer Service Workshop

Great disability customer service is essential for ALL businesses.  Our Disability Customer Service Workshop is geared to all service provider, with the objective of increasing customer satisfaction and avoiding situations that lead to ADA discrimination litigation.

The most common words I hear from Clients during ADA Compliance inspections is “we never see people with wheelchairs at our business.”  That is because only 5% of the disabled population are wheelchair users. 20% of Americans have a disability.  That number is much higher in Florida between an aging population and tourism.

We never know about a persons physical and mental abilities or disabilities just by looking at them.  Excellent customer service for everyone is key to a successful business.

Disability Customer Service Workshop LEARNING POINTS

  • 69.6 billion people in America,  28.7% of families have at least one member with a disability.
  • People with disabilities constitute our nation’s largest minority group,
  • How great disability customer service engages  and retains consumers who live with different types of disabilities.
  • Discuss communications skills, customer service, disability etiquette and how to avoid unintentional discrimination. 
  • Dispel assumptions about the aging baby Boomer population.
  • Practice different situations and discuss different ethical questions,.
  • Common situations that lead to ADA accessibility discrimination litigation.
  • How the built environment impacts different disabilities.
  • Discuss range of motion and sensory impact o the built environment.
  • Communication skills when engaging a customer we believe has a disability.
  • How  ADA ramps, parking, restrooms, signage, and other architectural tools impact different disabilities.
  • Proper etiquette for Service Dogs.

This is an excellent ADA training workshop for Owners, Key Staff, Facilities Managers, Risk Managers and Operations Managers.

We are now scheduling for our 2017 Architectural Barriers ADA Workshops.  Please contact us to review your event requirements.  Please review our page Speaker and Workshop Fees for information on the different types of speaking engagements offered and a list of bonus items for meeting planners.  All of our topics may be customized for your individual event.

Disability Customer Service Workshop
Disability Customer Service Workshop

 

Conference Speaker Diversity, Customer Service Workshop, Disability Awareness Workshop, Keynote Speaker, Senior Consumers

Increase Your Bottom Line: Engage ALL Ability Consumers

Increase Your Bottom Line: Engage ALL Ability Consumers

Cheers!

People who live with disabilities enjoy restaurants, bars, casinos, museums, recreational facilities, travel, and shopping just like everyone else.  Our training workshop teaches businesses techniques to Engage all ability consumers.

Disability Smart Solutions provides  highly interactive presentations focus on building and retaining new business, increasing loyalty, diversity, excellent customer service,  and empowering employees to welcome senior customers and consumers living with disabilities.  “Increase Your Bottom Line By Engaging All Ability Consumers” is one of our most popular speaking topics for 2015. Meeting planners can find all of our Workshop topics, speaker fees and type of presentations by following the links.  We offer many bonus items to add marketing value for meeting planners. Please contact us.

Did you know that only 5% of people who live with a disability are wheelchair users?

When improperly trained  employees make assumptions because of a person’s physical  appearance that may result in an ADA discrimination situation.  Smart people might look different and people who appear “perfectly healthy” might live with hidden disabilities.  We never know about a person’s physical and mental abilities or disabilities  just by looking at them.  Excellent customer service for everyone is key to a successful business.

Do you know that of the 69.6 billion people in America,  28.7% of families have at least one member with a disability?

Do you know that people with disabilities constitute our nation’s largest minority group and they are the only group that anyone could become a member of at any time?

  •  This training demonstrates ways to engage  and retain consumers who live with different types of disabilities.
  • We discuss communications skills, customer service, disability etiquette and how to avoid unintentional discrimination. 
  • We dispel assumptions about the aging baby Boomer population.
  • We practice different situations and discuss different ethical questions in this seminar.
  • We discuss common situations that lead to ADA accessibility discrimination litigation.
  • Participants gain the tools to understand different disabilities and how to engage loyal customers.
  • Participants learn the financial power of 50+ Seniors and people who live with disabilities.

We are now scheduling for our 2015 workshops.  All workshops are customizable for our client’s audience.  Please contact us to review your needs and get on our schedule.